NBA 2K21 is now available on PC via Steam and even though the game was awaited by all basketball fans, it was not received positively. 2K Games’ latest basketball title sits on a “mostly negative” review score on Steam right now, with errors in its first days. Do you need help overcoming crashes, error messages, and random stuttering in 2K21? See our guide below.
NBA 2K21 crashes on startup
We are starting with the most troubling of all the issues which are none other than startup crashes. There is nothing more frustrating than not being able to play the game perfectly. The fix for this is normal and mostly related to graphics or security reasons. First of all, you need to check if your GPU drivers are updated. If not, update them appropriately and try launching the game again. If this doesn’t work, check if the overclocking option is enabled on your GPU settings. Disabling MSI Afterburner will likely fix the startup crash. For this fix also try running the game as administrator.
If that doesn’t work, be sure to whitelist NBA 2K21 from your anti-virus and firewall lists. We expect your setup to meet NBA 2K21 minimum requirements, so if you don’t meet those requirements, you’ll be sad to learn that the game won’t be able to run on your system.
NBA 2K21 Expires MyPlayer Account
If you’re getting an error message indicating your MyPlayer account has expired, you’ll need to perform an account verification. Don’t worry, your valuable progress is not exhausted. Go to your email account and verify your 2K account using the email you provided during the registration process. If there is no verification email, try changing your email via 2K Launcher setting and the verification email will be sent again.
NBA 2K21 . in black screen
Experiencing black screen in video games is a common problem which can be behind many problems. For starters, you can try running the game as Administrator. If that doesn’t help then whitelist NBA 2K21 from your anti-virus and firewall and try booting the game again. If both don’t work, you can run the game in windowed mode by pressing Alt+Click.
Error message: “USERDATA” corruption
This is a fix provided by 2K Games through their forums. If you are getting above error message then you should be patient with following fix. You need to go to the main menu and click on “Play Now”. On the next menu, don’t go into play. Instead, let the system download your user data. There is no indication that the game is downloading so be patient. After a few hours, you’ll see a notification message on the bottom left of your screen. According to 2K this is when your game data will be reinstalled once.
Error Message: EFEAB30C / 4B538E50
This is another fix coming straight from 2K Games and once again related to errors in downloading data. To do this, stay in the Play Now menu as in the previous fix. There is no clear estimated expiration time for this download. However, you will get a message notifying you that the download is done. We know it’s a little frustrating because you’re in the game but still can’t play the game, but that’s okay for those error messages.
2K Games prompts you to confirm your email once again, as well as to check if any programs are blocking access to the game. To do so, follow the steps below, as mentioned on the 2K forums:
- on the computer (Which needs to be connected to the router you are currently using), open the Windows menu, type “cmd” and press Enter.
- In the command prompt, enter the following command: pathping -n 104.255.107.131
- After a few seconds the command prompt is going to show some statistics. To copy the output, right-click anywhere in the window and choose: Select All. Right click again and choose copy. Open Notepad. Press Ctrl+V to paste in Notepad.
- Back at the prompt, type tracert 104.255.107.131 and press Enter. Please wait until the window says Trace Complete. Copy that information also and send these two documents to us as attachments.
invisible myplayer
If your MyPlayer character is showing up as invisible in MyCareer, there is a quick fix that works most of the time. Try creating a new character and as soon as the model boots up, you can exit the main menu and start MyCareer with your original player. The issue should be fixed now.
Stutter/Low FPS
It is certainly disappointing to have issues related to the performance of a game. Fortunately, a few minor changes to graphics settings can work wonders. For example, try disabling anti-aliasing and triple buffering and see if that improves performance. In most cases, this will help a lot. Also, if you’re using an SSD for NBA 2K21, disable Shader Cache, as it’s not needed in this case. If you still have problems, make sure your CPU and RAM usage is not more than 90%. You can reduce this by closing any unnecessary programs and browser windows.
Missing .dll Files
A popular and frustrating problem, missing .dll files can be recovered by reinstalling the latest Microsoft VC++ Redistributables. Follow the official Microsoft download links for the x86 and x64 versions and the files should be as expected.
This is everything we had to share about crashes, errors, and performance issues in NBA 2K21. If you have more specific problems with 2K Games’ new basketball title, you can always contact 2K Support via their forums and get a personalized fix.
NBA 2K21 is available now for Xbox One, Playstation 4, Nintendo Switch and PC via Steam.
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